Contact Us
We're Here to Help with Your Journey.
Have a question about our luggage, an existing order, delivery information, or a store policy? The Axqerion™ customer support team is here to help you find the information you need.
We value clear communication and aim to make your shopping experience as smooth and convenient as possible.
Email Our Support TeamHow Can We Help?
Whether you are browsing our collection or need assistance with a recent purchase, please contact us using the information below. To help us respond more effectively, include the details relevant to your question.
Email Support
For product inquiries, order assistance, shipping questions, returns, and general support.
Business Address
Room 601, 6th Floor, No. 5, 11th Street, East District, Xiapu Village, Xintang Town, Zengcheng District, Guangzhou, Guangdong, China.
Contact Us About Your Order
If your question concerns an order you have already placed, please include the following information in your email whenever possible:
Order Number
Include the order number shown in your confirmation email so we can identify the purchase you are asking about.
Checkout Email
Provide the email address used when placing the order to help us locate the relevant order information.
Useful Details
Briefly explain the issue. For damaged or incorrect items, photographs may help us understand the situation.
Product Questions
Choosing the right suitcase depends on your destination, trip length, packing habits, and transportation requirements. If you need more information about a product, contact us with its name or product link.
Depending on the item, our team may be able to help clarify:
- Product dimensions and available sizes.
- Materials, colors, and design details.
- Wheel, handle, compartment, and locking features listed for the model.
- Items or accessories included with the product.
- Other specifications shown on the product page.
We recommend reviewing the complete product listing before purchasing. Features and specifications can differ between models.
Shipping and Delivery Assistance
If you have questions about shipping, tracking, delivery progress, or an order that appears delayed, contact us with your order number and any available tracking information.
Delivery times may vary depending on the destination, shipping method, carrier operations, customs procedures, weather, and other circumstances beyond our direct control.
If tracking information has not updated for an extended period or a package appears to have been delivered but cannot be located, please contact our team so we can review the available information and advise you on the next steps.
For further details, please review our Shipping Policy.
Returns, Refunds, and Damaged Items
If you wish to return an item, request a refund, or report a damaged, defective, incorrect, or incomplete delivery, please contact customer support before sending merchandise back.
When applicable, please provide a description of the issue and supporting photographs. Our team will review your request and explain the relevant return instructions and next steps under our Return & Refund Policy.
Do not send products to the registered business address unless our team has specifically confirmed that address as the authorized return destination. Return eligibility, deadlines, shipping arrangements, and refund processing are subject to the applicable store policy and circumstances of the order.
Customer Service Hours
Our listed customer service hours are:
8:00 AM–10:00 PM Daily
We welcome inquiries during these hours. Response times may vary depending on the volume and complexity of requests. Messages received during particularly busy periods may require additional time for review.
When contacting us, please provide a clear subject line and enough information to help us understand your question. We aim to respond as helpfully as possible.
Before You Send Us a Message
You may be able to find an immediate answer by checking the relevant information on our website:
- Product pages: Review dimensions, features, colors, and item details.
- Shipping Policy: Check shipping information and delivery procedures.
- Return & Refund Policy: Review return eligibility and refund procedures.
- Payment & Security: Learn about checkout and payment information.
- Privacy Policy: Understand how personal information is handled.
- FAQ: Find answers to common shopping questions.
If you still need assistance, please contact us directly. We appreciate the opportunity to help.
We're Just an Email Away
Thank you for choosing Axqerion™. Your questions and feedback are important to us, and we look forward to assisting you.
Axqerion™ Customer Support
service@axqerion.com
8:00 AM–10:00 PM Daily
Company Information
Official business details and customer support contacts.
Please obtain return authorization and instructions before sending merchandise. The business address above is not necessarily the return warehouse address.