1. Order Processing

After an order is submitted, we begin reviewing the order details and preparing it for fulfillment. Processing time is separate from transit time, which begins after a shipment has been handed over to the shipping carrier.

We do not guarantee a fixed processing or delivery timeframe unless a specific commitment is expressly shown for your order. During busy shopping periods, public holidays, or unexpected disruptions, fulfillment may take longer than usual.

2. Shipping Destinations and Availability

Shipping destinations depend on the locations supported by our store and shipping partners. Available destinations and delivery options are determined during checkout based on the shipping address and the items in your cart.

• Please enter a complete and accurate delivery address, including apartment, unit, suite, postal code, and contact details where applicable.
• Some remote areas, restricted locations, or addresses that carriers cannot serve may not be eligible for delivery.
• If checkout does not accept your address or does not display a shipping method, please contact customer service before placing your order.
• Shipping availability may change based on carrier coverage, service limitations, and operational circumstances.

3. Shipping Fees and Delivery Estimates

Applicable shipping fees and available delivery estimates will be displayed during checkout when the information is available. The final amount may depend on your destination, selected shipping service, order contents, and any promotions or shipping offers that apply.

Delivery estimates are provided for planning purposes and are not guarantees unless expressly stated otherwise. Actual transit time may be affected by carrier capacity, weather, customs procedures, public holidays, address accessibility, and other circumstances outside our reasonable control.

4. Order Confirmation and Tracking

After placing an order, check your email for an order confirmation. When tracking information is available, it may be provided through a shipping confirmation email or another order-status channel offered by our store.

• Check your inbox and spam or junk folder for order-related messages.
• Tracking details may not show movement immediately after dispatch because carriers need time to register the shipment.
• Carrier scans may be delayed, and tracking information may update intermittently while a package is in transit.
• If tracking remains unavailable or appears unchanged for an unusually long period, contact us with your order number so we can help review the status.

5. Address Changes and Order Updates

If you notice an error in your shipping address, contact us as soon as possible at service@axqerion.com. Please include your order number and the corrected address.

We can review whether an update is possible, but changes cannot be guaranteed once an order has entered fulfillment or has been handed to a carrier. After dispatch, you may need to contact the carrier directly to ask whether a delivery adjustment is available.

If an incorrect or incomplete address prevents delivery, the package may be delayed, returned, or handled according to the carrier's procedures. Additional shipping costs may apply if a reshipment is required because of incorrect information supplied at checkout, subject to applicable law and the circumstances of the order.

6. Customs, Duties, and Import Charges

For international shipments, customs authorities may inspect packages or require import duties, taxes, or other charges. Responsibility for these charges depends on the destination, applicable law, and the terms shown during checkout.

Where such charges are not included in the amount paid at checkout, they may be collected separately by the relevant authority or carrier. Customs clearance may also extend delivery time. If you are unsure about possible import charges, check with your local customs authority before ordering.

7. Delayed, Missing, or Undelivered Packages

If your package is delayed

Check the latest tracking information and allow time for the carrier to update its records. If the estimated delivery period has passed and the package has not arrived, contact our customer service team for assistance.

If tracking says delivered but you cannot find the package

• Check around your delivery location, including a mailbox, reception desk, parcel room, or other designated drop-off area.
• Ask household members, neighbors, or building staff whether they accepted the package.
• Review the carrier's delivery details and contact the carrier when appropriate.
• If you still cannot locate the package, email us with your order number and the tracking status so we can review the available information.

We will assess reported delivery issues based on the order details, tracking information, carrier records, and applicable requirements. Any resolution will depend on the circumstances and relevant store policies.

8. Damaged Packages or Incorrect Items

Please inspect your shipment after it arrives. If the package or luggage appears damaged, or you receive an item different from what you ordered, contact us promptly at service@axqerion.com.

To help us investigate, please provide:

• Your order number and a short description of the issue.
• Clear photos of the outer packaging and shipping label, where available.
• Photos showing the damaged area or the item received.
• Any relevant details about the condition of the package at delivery.

Please keep the product and packaging until we advise you on the next steps. Return, replacement, or refund requests are handled according to the circumstances and our Return & Refund Policy.

9. Delivery Restrictions and Uncontrollable Events

Delivery may be affected by severe weather, natural disasters, carrier disruptions, customs inspections, transportation interruptions, public holidays, labor disputes, government restrictions, or other events outside our reasonable control.

When these circumstances occur, delivery estimates may change. We will provide available order or shipping information where reasonably possible, but we cannot guarantee that a carrier will deliver on a particular date when disruptions occur.

10. Refused, Unclaimed, or Returned-to-Sender Shipments

If a package is refused, left unclaimed, or returned to the sender, the next steps will depend on the reason for return, the carrier's records, and the applicable store policies. Please contact us before refusing a delivery if you have questions about your order.

Where a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the package, additional shipping costs or refund adjustments may apply where permitted by law. Any refund request will be reviewed under our Return & Refund Policy.

11. Shipping Policy Updates

We may update this Shipping Policy when our shipping arrangements, store operations, or legal requirements change. Updates will be posted on this page. The policy applicable to an order should be read together with the order details and any shipping terms presented during checkout.

Last Updated: October 19, 2026