1. Information We Collect

The information we collect depends on how you interact with our store. We aim to collect information relevant to operating the website, processing orders, providing customer support, and improving the shopping experience.

Payment details may be collected and processed by the payment service used during checkout. The information we receive can vary depending on the payment method and provider. We do not ask you to send full payment card details or security codes through customer service email.

2. How We Use Your Information

Depending on the information and the purpose for which it was provided, we may use personal information to:

• Process orders, arrange delivery, and provide order confirmations or shipping updates.
• Respond to questions, customer service requests, and product-related inquiries.
• Manage returns, refunds, exchanges where offered, and other order-related matters.
• Maintain, troubleshoot, protect, and improve our website and shopping experience.
• Detect suspicious activity, reduce fraud, protect our store, and enforce applicable terms.
• Meet legal, accounting, tax, regulatory, and recordkeeping obligations.
• Send promotional communications where permitted by law and, where required, with your consent.
• Understand general website usage and evaluate the effectiveness of store content and marketing, subject to applicable privacy and cookie choices.

3. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, and similar technologies to support essential store functions, remember preferences, understand website traffic, improve performance, and, where enabled, support advertising or marketing activities.

How cookies may be used

• Essential technologies: Help the website operate, maintain shopping cart contents, and support checkout or security functions.
• Preference technologies: May remember selected settings or improve convenience when you return.
• Analytics technologies: May help us understand how visitors use pages and features.
• Marketing technologies: May be used where enabled to measure campaigns or provide more relevant advertising.

You may be able to manage cookies through your browser settings or a cookie preference tool displayed on the website. Disabling certain cookies may affect shopping cart, checkout, or other website functions. Available controls and their effects depend on your browser and the services in use.

4. How We Share Information

We do not needlessly disclose personal information. However, information may be shared with appropriate third parties when necessary for the purposes described in this policy, including:

• Store and technology providers: Platforms and service providers that host, maintain, or support our online store.
• Payment providers: Services involved in authorizing or processing payments and helping prevent fraudulent transactions.
• Shipping and fulfillment partners: Providers that need delivery details to fulfill and deliver your order.
• Analytics and marketing providers: Services used where enabled to understand website activity or measure marketing performance, subject to applicable law and your choices.
• Professional advisers: Legal, accounting, or other advisers where reasonably necessary.
• Authorities and other parties: Where disclosure is required by law, necessary to respond to lawful requests, or reasonably needed to protect rights, safety, and security.
• Business transactions: In connection with a proposed or completed merger, restructuring, financing, or transfer of business assets, subject to appropriate safeguards where required.

Third-party services may process information under their own privacy policies and terms. Their practices are not fully controlled by Axqerion™.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing support, maintaining appropriate business records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may differ depending on the type of information, why it was collected, and applicable legal or operational requirements. When information is no longer reasonably needed, we may delete it, de-identify it, or securely dispose of it where appropriate and permitted by law.

6. Data Security

We use reasonable measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to information may be limited to those who need it for legitimate business purposes or service delivery.

7. International Data Processing

Axqerion™ is operated by a company based in China, and some of our service providers may operate in other countries. As a result, information may be processed or stored in jurisdictions different from the one in which you live. Data protection laws in those locations may differ from the laws where you reside.

Where applicable law requires safeguards for international transfers, we will take steps intended to meet those requirements.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information. These may include the right to:

• Request access to certain personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain information, subject to legal and other permitted exceptions.
• Object to or request restrictions on certain processing activities where applicable.
• Request a copy of certain information in a portable format, where the law provides this right.
• Withdraw consent where processing relies on consent, without affecting the lawfulness of processing before withdrawal.
• Opt out of marketing emails by using the unsubscribe instructions included in those messages.

To make a privacy request, email service@axqerion.com with the subject line “Privacy Request.” We may need to verify your identity or request additional information before responding. We will handle requests in accordance with applicable law.

Unsubscribing from promotional emails does not necessarily stop essential service messages, such as order confirmations or important updates about a purchase.

9. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children who are below the age at which they can provide valid consent under applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate steps where required.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms. When you leave our website or use a third-party service, that provider's privacy policy and terms may apply. We encourage you to review those policies before sharing information. We are not responsible for the independent privacy practices of third-party websites that we do not control.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our store, business practices, service providers, or legal requirements. When we make changes, we will update the policy on this page and revise the “Last Updated” date below. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Last Updated: October 19, 2026

12. Contact Us About Privacy

If you have questions about this Privacy Policy, how your information is handled, or a privacy request, contact us using the details below. Please do not include passwords, full payment card numbers, or other unnecessary sensitive information in your message.