1. Available Payment Methods

Payment methods available for your order are displayed during checkout. The options shown may vary depending on your location, device, order details, and the payment services enabled for our store.

We do not promise that every payment method will be available for every order. Please rely on the options and instructions actually displayed during checkout.

2. Protecting Your Payment Information

Payment information may be handled by the payment providers involved in processing your transaction. Their systems, terms, and privacy practices may apply to the information they collect. Please review our Privacy Policy for additional details about personal information.

To help protect your information, we recommend the following precautions:

• Complete your purchase through the checkout process provided on our official website.
• Use a trusted device and a private, secure internet connection when entering payment details.
• Keep your email account and payment account passwords private, and use strong, unique passwords where possible.
• Never send your full payment card number, security code, password, or one-time verification code by email or through an unsolicited message.
• Review your bank or payment account activity and contact your financial institution promptly if you notice a transaction you do not recognize.

3. Billing Details and Payment Errors

Enter your billing information accurately and make sure the details required by your chosen payment provider are complete. Incorrect or mismatched information may result in a declined or delayed transaction.

If your payment is declined

• Check that the payment details and billing information are correct.
• Confirm with your bank or payment provider that the transaction is permitted and that any required verification has been completed.
• If available, try another payment method shown at checkout.
• If the problem continues, contact your bank or payment provider first. You may also contact our customer service team for assistance with the order status.

If you see a pending or duplicate charge

A pending authorization may appear before a transaction is fully processed. The way it is released or updated, and the time required, depend on your bank or payment provider. If you see multiple completed charges for one order, please contact your payment provider and our support team so the transaction can be reviewed.

4. Order Totals, Cancellations, and Refunds

Please verify your order total before submitting payment. Shipping fees, applicable taxes, discounts, and other charges shown during checkout may affect the amount payable.

If you need to request a cancellation, return, or refund, please refer to our Return & Refund Policy for eligibility requirements and instructions. Approved refunds are generally sent back through the original payment method where possible. The time it takes for a credit to appear depends on the payment provider and financial institution.

Submitting a request does not automatically mean that a cancellation or refund has been approved. We will review the request in accordance with the applicable store policy and the details of the order.

5. Recognizing Suspicious Activity

If you receive an unexpected message claiming to be from Axqerion™ and asking for your password, full card details, or verification code, do not provide that information. Avoid clicking suspicious links or sharing personal details with unverified senders.

If you are unsure whether a message is legitimate, contact us using the email address or phone number listed below. If you believe your payment information has been compromised, notify your bank or payment provider immediately.

6. Privacy and Third-Party Services

Information needed to complete a purchase may be shared with relevant service providers, such as payment processors, shipping partners, or technical service providers, where appropriate to fulfill your order and operate our store. The information handled depends on the transaction and the services used.

Third-party payment services may have their own terms and privacy policies. Please review those terms when using their services. For more information about how our store handles personal information, please read our Privacy Policy.

7. Questions About a Payment?

Our customer service team can help with order status questions, payment-related inquiries, and guidance on the appropriate next step. To help us locate your order, please include your order number and a brief description of the issue.

For your protection, do not include your full card number, security code, account password, or one-time verification code in your message.